Our Management Team

We invite you to take a closer look at the core team behind Inkfish.


John Pearmund - Group Chief Executive
 

The Inkfish Executive Team reports directly to Group Chief Executive, John Pearmund.

John became the Group's Chief Executive in January 2004 having been a non-executive director of the Group for two years. His position immediately prior to joining the Group was as Chief Executive of the Wine Society having previously worked for Freeman's PLC for 16 years. He also latterly held a position on the main board of the Sears Group, the owners of Freemans. John has also worked with SavaCentre Limited and commenced his career with Price Waterhouse in the company's audit practice.


Ernest Owusu - Head of HR (Call centres)
 

Ernie joined the Inkfish HR team in January 2007 having previously been HR Leader for a global manufacturing organisation, with both HR and Site leadership responsibility. Prior to this, Ernie has been in HR in numerous industries, ranging from airlines, telecommunications, chemicals as well as some years as an independent HR consultant.

He is responsible for each of the site HR/Learning and development teams to ensure they meet targets, works with the management teams at each call centre, and assists in rationalising and enhancing the service to internal and external customers.


David Gawn - Business Development Manager
 

David joined Inkfish in 2003 as an Account Director for our leisure business clients. He has worked in sales and client management for over eight years and was previously with British Airways.


Chris Puleston - Director
 

Chris Puleston heads call centre operations and is Marketing Director for Domestic & General. He joined the group in 1987 and has extensive experience in integrated marketing campaigns.


Ben Dale-Gough - Operations Manager - Brighton
 

Ben joined Inkfish in December 1997 as a graduate trainee. He has worked in all aspects of call handling operations and specialises in integrated marketing campaigns.


Deborah Martin - Operations Manager - Nottingham
 

Deborah (Debi) Martin has been with Inkfish Call Centres for eight years having previously worked for the AA for six years. Immediately prior to her site operations manager appointment she was Nottingham's Technical Manager charged with overseeing the development of call centre managers.

She has previously held responsibility for such areas as technical helplines and major brown and white goods manufacturers as well as a number of high profile third party clients.

 

Work/Life Balance Award
Inkfish was awarded a Work Life Balance Challenge Fund in recognition of our efforts for our staff.
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DWP Pensions Green Paper
In a DWP Pensions Green paper, mention is made of Inkfish’s parent company, Domestic & General.
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