Inkfish gains authorisation from Financial Services authority

Inkfish Financial Services clients will receive compliant and quality support from one of the UK’s top call centre operations post the implementation of the Insurance Mediation Directive in January 05. Inkfish Financial Services Ltd, a wholly owned subsidiary of Inkfish’s parent company, Domestic & General Group PLC (D&G), has been authorised by the FSA so Inkfish can continue to provide call centre support for financial services clients as of January 14, 2005. The authorisation allows Inkfish to carry out the activities of arranging, advising and dealing as agent in respect of general insurance non-investment contracts.

The Insurance Mediation Directive, effective in the UK from January 14 2005, means that anyone selling financial services through a third party partner needs to ensure that their partner is either authorised in its own right to handle this work or falls within one of the exemptions under the directive, requiring the provider to take full compliance responsibility for that partner. Inkfish has obtained FSA authorisation to allow them to take on full responsibility for the contact centre activities handled on behalf of their financial service clients.

Inkfish will continue to offer clients high quality contact centre services to financial services providers including:

• inbound/outbound telemarketing and sales
• 100 per cent call verification
• Live verification by a specialist trained team
• Date validation
• Remote access to recorded calls

David Potter, Inkfish call centres sales and client services director, adds; ‘The impact of this new legislation will separate out those contact centres who are serious about the financial services sector. Inkfish has opted for full registration as we are committed to providing compliant financial services outsource operations.’