Inkfish Call Centres Appointed by Virgin Holidays

Fast-growing Virgin Holidays has enlisted Inkfish Call Centres Limited to help meet call demands for its Florida and Caribbean destinations. Virgin Holidays, which is the UK market leader in USA and Florida holidays, now has one of the most extensive collections of high quality destinations in the Caribbean and Florida.

A team of Inkfish advisors will be spending educational visits to the destinations in early December, following on from a month-long training programme run in conjunction with Virgin Holidays' own training team.

'We were aware that Inkfish had a huge amount of travel knowledge in their Brighton call centre and were keen to take advantage of this, ' explains Stewart Baird, Sales and Operations Director of Virgin Holidays. 'They also could prove to us that they can reflect our own brand values which is crucial in presenting a seamless service to our customers.

'Advisers will be answering queries about the destinations and taking bookings. Call monitoring and quality assurance will be carried out on each and every customer contact.'

'This is excellent news for us, ' says Ray McDiarmid, director of sales for Inkfish call centres. 'Virgin Holidays is a premier and successful brand in the travel marketplace. We have wanted to work with them for a very long time. Similar cultures and a shared commitment to customer service make us a very good fit.'

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For further information, please contact Inkfish Call Centres press office on 0208 946 7777 or email press.office@inkfish.co.uk
www.inkfish.co.uk

NOTE TO EDITORS

Since Virgin Holidays was founded in 1985 it has gone from strength to strength. It now offers holidays to mainland USA, Canada, the Caribbean, the Far East, South Africa, the Middle East, Indian Ocean, Mauritius, New Zealand and Australia plus a well-established ski programme. Virgin Holidays has become the largest and most successful transatlantic tour operator, holding the position of the market leader to the USA and Florida.

Virgin Holidays has also created a highly successful Caribbean programme offering St Lucia, Antigua, Barbados, and a number of other Caribbean islands. These holidays are based on Virgin Atlantic Airways direct flights to St Lucia, Barbados and Antigua, Tobago and Grenada. For 2005, we are featuring even more flights to the Caribbean with direct London services to Jamaica and Nassau having started.

Founded in 1995, Inkfish call centres has two major call centres within the UK: Nottingham and Brighton. An wholly owned subsidiary of Domestic & General Group PLC, the company offers more than 1500 seats and a 24/7 service for inbound and outbound customer contact programmes. Third party clients include Renault cars, Avon Cosmetics, BSkyB and The Post Office.