Call Centre Bosses Return to Shop Floor

Board Directors and senior managers from Inkfish Call Centres and their parent company, Domestic & General Group PLC, returned to the shop floor during Customer Service Week in October to become front line staff for a day. Managers shared the experiences of call centre staff in Inkfish’s two key locations in Nottingham and Redhill.

National Customer Service Week, which started in America, is organised by the Institute of Customer Service to inspire an even stronger commitment to customer service. This is the fifth year in which Domestic & General have supported the initiative.

Domestic & General board director, Nigel Alexander (pictured far right), comments: “We deal with over eleven and a half million customer calls every year. Quality customer service is always paramount but Customer Service Week creates an additional opportunity for us to consider every aspect of what we do so that we can continue to improve. We welcome the opportunity to experience our products and services from the point of view of our customers and our staff”.

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For further information, please contact Inkfish Call Centres press office on 0208 946 7777 or email press.office@inkfish.co.uk
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