Travelodge books in with Inkfish

National hotel chain, Travelodge, has chosen to book in with Inkfish call centres to handle its inbound guest calls. Following a very successful pilot scheme, a contract has now been awarded and a dedicated team of agents in the Company's Brighton site is now working six days a week dealing with thousands of reservations every day.

Inkfish Account Director, John Penny, says: “Working on such a high traffic campaign as Travelodge is tremendously exciting for us all. There’s been a great deal of planning and training to make sure everything runs smoothly. Travelodge have an allocated full-time management team so that we can ensure the highest quality of performance.”

Shona Fraser, from Travelodge, comments: “Our experience of working with Inkfish over the past few months has been very positive and, with their excellent customer service and sales culture they were a clear choice. We’re very pleased with the way they are looking after our customers and look forward to building on our relationship.”

- ends -

Editor's Notes:

• One of the UK's top ten call centre operations with call centres in Brighton and Nottingham, Inkfish offers a wide range of services including full inbound and outbound managed services, sales, information lines, internet and technical support help lines, market research, lead generation and overflow facilities. Inkfish also offers a full range of pick and pack fulfilment and direct mail through the Group's services division, Inkfish Services Limited.
• Inkfish employs 600+ people in Brighton & Hove, working on behalf of clients such as BSkyB and the Post Office
• Inkfish Call Centres Limited is a subsidiary of Domestic & General Group PLC.