Inkfish: the multi-call call centre

One of Inkfish Brighton Call Centre's most challenging campaigns has just arrived at Queen Square House; the 'Bureau Information Desk', acting as a Customer Service multi point for a total of 25 clients - including Virgin Money, L'Oreal, Sainsburys and British Airways. With over 520 staff on existing teams at full tilt serving blue chip companies within the insurance, telecoms, utilities and travel sectors, Inkfish are on the look out for some very talented multi-taskers to come on board.

The Bureau team needs to not only have the knowledge and expertise to answer calls for all these clients but also need to have excellent communication skills to be able to interact with diverse and different customers from one minute to the next. The Bureau operates 14 hours a day and this allows Inkfish to be very flexible with its working patterns to fit around the family and lifestyle of its teams.

Operations Manager, Ben Dale-Gough says: "The Bureau is one of our best desks and our people who staff it are doing a wonderful job of working with a truly diverse range of clients and callers. As always, we care deeply about our people and are proud of being able to reward them with flexible shifts to fit around their family commitments and lifestyles."

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