Our specialist teams already serve a veritable Who’s Who of technology clients, among them, Sony, Sky, Toshiba, Sharp, Hitachi, JVC and Miele. In their words:

“Inkfish’s expertise in dealing with the complexities of our products means that their input has become an integral part of our product development”

So what’s the secret of Inkfish’s appeal to technology clients?

#1: Getting it right first time
Having a highly skilled Tech support team is worth its weight in PCs. When you maximise your capacity to resolve calls “first time”, it doesn’t just mean fewer calls… it means a massive cost saving in product replacements and engineer call-outs.

#2: The art of negotiation
Where customers experience minor or cosmetic problems, an empowered call centre can normally negotiate a price discount to the customer’s satisfaction. Again, this avoids costly replacements and call-outs.

Example: For one client, resolution rates are as high as 70%, saving engineers visiting hundreds of customers per week for the cost of a four-minute phone call.

#3: When insights are invaluable
Inkfish agents tend to have big ears; what they learn from customers is invariably invaluable…. and is fed to clients as MI (management information) … allows the most common faults to be identified… and product development to be enhanced. Such MI is available ‘real time’, which means clients can investigate, pinpoint and resolve issues with minimal disruption.

#4: A crack team for emergency response
A fast, skilled and tactful response to product recalls is essential; only then can we avoid costly PR issues and minimise customer satisfaction difficulties.

Example: A recent product recall for one client was up and running within just a couple of weeks, minimising both customer inconvenience and meeting client requirements in what was a highly sensitive issue for the client.