In every sense, the range of Inkfish’s customer service projects is considerable: from the very simple, such as account balance queries, to highly complex, and sometimes emotionally charged situations.

Without fail, our Advisers need to be prepared for what’s ahead… whether that means giving the authority to proceed with medical treatment abroad… or providing an on-the-spot assessment of insurance cover.

Clearly, training for these projects is key. Managed in partnership with our clients, our own training often mirrors their own in-house courses and can last for several weeks if necessary.

Complaint handling is a particularly valuable core skill. Managing difficult callers and call control are actually key elements of the Inkfish training programme.

This means our advisors are so adept at handling customer complaints to resolution that clients often entrust them with the authority to offer stepped compensation… thus empowering them to manage complaints even more effectively.