Inkfish is geared up to handle every imaginable stage of the customer lifecycle ~ from initial enquiries to customer retention. It is an ever-evolving list that encompasses each of the following services and many more besides:

• Appointment setting
• After sales service
• Brochure distribution
• B2B
• B2C
• Call back programmes
• Careline services
• Cross selling and up selling
• Customer Retention
• Data Gathering
• Direct response handling
• Front or Back office administration processes – (data capture, application processing, white mail, Email response and payment collection)
• Full End to End Solutions- Query to resolution
• Help lines
• Inbound Customer Service
• Inbound Sales
• Lead generation
• Loyalty Programmes
• Market and list research
• Outbound Sales
• Overflow/underflow
• Technical helplines

Naturally, what matters more than these individual services is our underlying commitment to protect and enhance your reputation, your relationships and your brand… and also to deliver the specific results you seek within a specific campaign.

Given the vast range of customer services and call types we are called on to provide, we have created two separate sites  ~ Brighton and Nottingham ~ each with its distinctive focus and strengths, and its own individual culture.